Claim Process – Cigna TTK Health Insurance Company Limited

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4 Quick Ways to Initiate Your Claim

  • Insure claim process
    Submit Online
  • Insurer Support

    Toll Free - 1-800-41-91159

    Email - customercare@cignattk.in

  • Submit at Nearest Branch
    Branch locator
  • Request Assistance
    Submit

Details Necessary to Intimate or Register Claim

To Register claim by calling/FAX on above contact point, you will need to provide the following information to the customer support executive:-

  • Policy Number
  • Name of the Policyholder
  • Name and address of the attending Medical Practitioner & Hospital
  • Nature of Illness / Injury
  • Date of Admission
  • Any other information as requested by Insurer
  • Name of the Insured Person in whose relation the Claim is being lodged
  • Emergency Cashless
  • Planned Cashless
  • Reimbursement

Points to Remember

  • Cashless is available only in network hospitals of Insurer.
  • Dully filled pre-authorization form is to be submitted along with copy of cards/policy.
  • Insurer approves part of expected expenses known as Initial approval.
  • During discharge, on submission of final bill, Insurer approves final amount.

List of Documents

Mandatory Documents

  • Copy of id card/Policy copy
  • Duly filled pre-auth form
  • KYC of insured
  • 1st consultation letter/Investigation reports (If Any)

Points to Remember

  • Cashless is available only in network hospital of Insurer.
  • Insurer should be approached well on advance, minimum 48 hrs prior to hospitalization.
  • Dully filled pre-authorization form is to be submitted along with its consultation letter.
  • Insurer approves part of expected expenses known as Initial approval. During discharge, on submission of final bill, Insurer approves final amount.
  • Care should be taken to reply to any query, if raised during the process. Unreasonable & Non medical expenses are not payable.

List of Documents

Mandatory Documents

  • Copy of id card/Policy copy
  • Duly filled pre-auth form
  • KYC of insured
  • 1st consultation letter/Investigation reports (If Any)

Points to Remember

  • Every claim should be intimated &should be be submitted within time, as non adherence can lead to delay in claim settlement.
  • The claim is decisioned only when all required & necessary documents are submitted.
  • NEFT & KYC details should be updated with the Insurer for easier & faster claim settlement.
  • Pre hospitalization expenses may be claimed along with main hospitalization expenses.
  • Unreasonable & Non medical expenses are not payable.
  • The claim file has to be submitted at the below mentioned addresses within 15 days of discharge.

List of Documents

List of claim submission documents are as below

  • Cancelled Cheque
  • Claim form consist of two parts (Part A to be filled by Insured and Part B to be filled by Hospital).
  • Copy of Photo ID of Patient Verified by the Hospital
  • Original Discharge/Death Summary
  • Operation Theatre Notes(if any)
  • Original Hospital Main Bill and break up Bill
  • Original Investigation Reports, X Ray, MRI, CTFilms, HPE
  • Doctors Reference Slips for Investigations/Pharmacy
  • Original Pharmacy Bills
  • MLC/FIR Report/Post Mortem Report (if any)

Garage List Required