Claim Process – HDFC Standard Life Insurance Co. Ltd.

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4 Quick Ways to Initiate Your Claim

  • Register Claim Online
    Submit Online
  • Insurer Support

    Toll Free - 1860 267 9999

    Email - service@hdfclife.com

  • Submit at Nearest Branch
    Branch locator
  • Request Assistance
    Submit

Details Necessary to Intimate or Register Claim

The following details are required to intimate or register a claim :

  • Policy Number
  • Name of Insured Person
  • Name of Claimant
  • Date of Death of Insured Person
  • Cause of Death of Insured Person
  • Contact Details of Claimant

A reference number is provided after the claim is successfully registered, and it should be used in all future emails / forms / correspondence.

  • Death Claim
  • Maturity/Survival

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company. If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.

List of Documents

Natural Death

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof
  • Medical records at the time of death & past illnesses

Un-natural Death (Accidental death / Murder / Suicide)

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof
  • FIR, Police Inquest Report & Panchanama
  • Post Mortem Report
  • Additional documentation may be requested on case-to-case basis

Disaster / Natural Calamities

  • Death claim form (includes NEFT)
  • Death certificate issued by Govt. / Relevant Authority
  • Original Policy Document
  • Claimant’s Identity & Residence Proof

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company."
  • If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.

List of Documents

Mandatory Documents

  • Duly filled maturity claim form.
  • Original policy document(in case of whole life plans, policy document is endorsed and sent back to the policy holder)
  • Indemnity Bond in lieu of Original policy document
  • KYC (In case of any change in address).
  • Cancelled cheque bearing account number and Policyholder name or Copy of Bank Passbook
  • If the request is submitted by someone other than the policy owner than Id proof of the executing person along with authority letter required.
  • If the policy was taken under Married Women property Act, then the form must be signed by the Appointed trustee.