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Claim Process – Bharti AXA General Insurance Co. Ltd.

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4 Quick Ways to Initiate Your Claim

  • Register Claim Online
    Submit Online
  • Insurer Support

    Toll Free - 1800 103 2292

    Email - claims@bharti-axagi.co.in

  • Submit at Nearest Branch
    Branch locator
  • Request Assistance
    Submit

Details Necessary to Intimate or Register Claim

The flowing details are required to intimate or register a claim :

  • Policy Number and Details
  • Driver Details including Driving License and Address
  • Car Registration Details such as Make, Model, Engine and Chassis Number
  • Accident Details such as Date, Time, Location, Description
  • Address of Inspection including Garage
  • Mileage or Kilometre Reading
  • Contact Details of Owner

A reference number is provided after the claim is successfully registered, and it should be used in all future emails / forms / correspondence.

Once a claim is registered for repair work after an accident, the surveyor appointed by the company will inspect the car and estimate the cost of repairs. Once the claim is approved, the repairs are done and car returned to you after it is found road worthy.

Points to Remember

  • The repair work should not get start till the survey is done.
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey
Download Claim Form

List of Documents

Mandatory Documents

  • Claim Form
  • Policy Copy/Cover note Copy
  • Copy of RC book, Tax receipt (Original for Verification)
  • Copy of the driving license of the person driving at the time of accident (Original for Verification)
  • FIR, if Bodily injury/Death
  • Estimate of repairs
  • Repair Bill / Payment Receipt
  • KYC, AML documents

Points to Remember

  • The repair work should not get start till the survey is done.
  • During intimation the description of the accident and damage has to be precise.
  • It is advisable to be present during survey
  • Surveyor requires original DL/RC during survey

List of Documents

Mandatory Documents

  • Claim Form
  • Policy Copy/Cover note Copy
  • Copy of RC book, Tax receipt (Original for Verification)
  • Copy of the driving license of the person driving at the time of accident (Original for Verification)
  • FIR, if Bodily injury/Death
  • Estimate of repairs
  • Repair Bill / Payment Receipt
  • KYC, AML documents

Points to Remember

  • During intimation the description of the event is very crucial.
  • Original RC and Duplicate keys have to be submitted.
  • FIR is a mandatory and has to be registered at the place of theft.
  • FIR has to be submitted with the insurer
  • Insurer will approve the claim post confirmation from Police.
  • Theft claims generally takes 3-6 months to settle.

List of Documents

Mandatory Documents

  • Original Policy/Cover note
  • Original Registration Book/Certificate and Tax Payment Receipt
  • Previous insurance details
  • All the sets of keys/Service Booklet/Warranty Card
  • FIR and Final Investigation report
  • Acknowledged copy of letter addressed to RTO intimating theft and making vehicle "NON-USE"
  • Form 28, 29 and 30 signed by the insured and Form 35 signed by the Financer, as the case may be, undated and blank
  • Letter of Indemnity and subrogation
  • Consent towards agreed claim settlement value from you and Financer
  • NOC of the Financer if claim is to be settled in your favour
  • Blank and undated "Vakalatnama"