Claim Process – Edelweiss Tokio Life Insurance Co. Ltd.

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4 Quick Ways to Initiate Your Claim

  • Register Claim Online
    Submit Online
  • Insurer Support

    Toll Free - 1800 212 1212

    Email -

  • Request Assistance

Details Necessary to Intimate or Register Claim

The following details are required to intimate or register a claim :

  • Policy Number
  • Name of Insured Person
  • Name of Claimant
  • Date of Death of Insured Person
  • Cause of Death of Insured Person
  • Contact Details of Claimant

A reference number is provided after the claim is successfully registered, and it should be used in all future emails / forms / correspondence.

  • Death Claim
  • Maturity/Survival

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.

List of Documents

Mandatory Documents

  • Original Policy Document, Claimant Photo Identity & Address Proof
  • Claimant Statement Death (Download Form), Claimant Statement Rider (Download Form)
  • Copy of Death Certificate
  • Copy of Medico-Legal cause of Death Certificate
  • Medical Records (Indoor Case papers, Discharge/Death Summary, Test Reports etc) on the Life Assured being hospitalized
  • Hospital Certificate Download Hospital Certificate (Death) Download Hospital Certificate (Rider) if the Life Assured was hospitalized
  • Treating Doctor Certificate(Download Form)
  • Employer Certificate(Download Form) for Salaried policyholder
  • Post Mortem Report (if conducted)
  • FIR/ Police Report/ Panchnama / Inquest report (if case filed with Police)
  • Copy of Driving License if Life Assured was driving the vehicle (Applicable if "Accidental Death Benefit or Accidental and Total Permanent Disability Rider" is opted)

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company."
  • If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.

List of Documents

Mandatory Documents

  • Duly filled maturity claim form.
  • Original policy document(in case of whole life plans, policy document is endorsed and sent back to the policy holder)
  • Indemnity Bond in lieu of Original policy document
  • KYC (In case of any change in address).
  • Cancelled cheque bearing account number and Policyholder name or Copy of Bank Passbook
  • If the request is submitted by someone other than the policy owner than Id proof of the executing person along with authority letter required.
  • If the policy was taken under Married Women property Act, then the form must be signed by the Appointed trustee.