Claim Process – ICICI Prudential Life Insurance

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4 Quick Ways to Initiate Your Claim

  • Register Claim Online
    Submit Online
  • Insurer Support

    Toll Free – 1860 266 7766*

    Email -

  • Submit at Nearest Branch
    Branch locator
  • Request Assistance

Details Necessary to Intimate or Register Claim

The following details are required to intimate or register a claim :

  • Policy Number
  • Name of Insured Person
  • Name of Claimant
  • Date of Death of Insured Person
  • Cause of Death of Insured Person
  • Contact Details of Claimant

A reference number is provided after the claim is successfully registered, and it should be uA reference number is provided after the claim is successfully registered, and it should be used in all future emails / forms / correspondence.

  • Death Claim
  • Maturity/Survival

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurrence of the event to the insurer.
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.

List of Documents

Mandatory Documents

  • Claimant's statement / Claim intimation form
  • Copy of Death certificate issued by Local Municipal Authority
  • Original Policy Certificate
  • Copy of Claimant's Photo Identification Proof & Current Address Proof - List of Photo ID and Current Address Proof
  • Cancelled Cheque

Additional Documents for Non-Accidental Death

  • Copy of Medico Legal Cause of Death Certificate
  • Copy of Medical Records (Admission Notes,Discharge/Death Summary, Test Reports etc)
  • Medical Attendant's/ Hospital Certificate to be filled by the treating doctor Download Form
  • Certificate from Employer (For Salaried Individuals) Download Form

Additional Documents for Accidental Death

  • Copy of FIR/ Panchnama/ Inquest Report & Post Mortem Report for accidental & suicide cases
  • Copy of Driving License if Life Assured was driving the vehicle at the time of accident (Applicable if "Accident and Disability Benefit Rider" is opted)

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company.
  • If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.

List of Documents

Mandatory Documents

  • Duly filled maturity claim form.
  • Original policy document(in case of whole life plans, policy document is endorsed and sent back to the policy holder)
  • Indemnity Bond in lieu of Original policy document
  • KYC (In case of any change in address).
  • Cancelled cheque bearing account number and Policyholder name or Copy of Bank Passbook
  • If the request is submitted by someone other than the policy owner than Id proof of the executing person along with authority letter required.
  • If the policy was taken under Married Women property Act, then the form must be signed by the Appointed trustee.