Claim Process – PNB Metlife Insurance

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4 Quick Ways to Initiate Your Claim

  • Register Claim Online
    Submit Online
  • Insurer Support

    Toll Free - 1800-425-6969

    Email -

  • Submit at Nearest Branch
    Branch locator
  • Request Assistance

Details Necessary to Intimate or Register Claim

The following details are required to intimate or register a claim :

  • Policy Number
  • Name of Insured Person
  • Name of Claimant
  • Date of Death of Insured Person
  • Cause of Death of Insured Person
  • Contact Details of Claimant

A reference number is provided after the claim is successfully registered, and it should be used in all future emails / forms / correspondence.

  • Death Claim
  • Maturity/Survival

Points to Remember

  • A death claim needs to intimated as soon as possible after the occurence of the event to the insurer.
  • Please ensure timely submission of claim file for speedy decision.
  • Probability of investigation is less if the policy is more than 3 years old.

List of Documents

Natural Death

  • Death certificate (original or self-attested copy) issued by municipal corporation under section 12/17
  • One passport size color photo of the claimant
  • Passbook copy and Cancelled cheque stating the claimant's (Nominee) or life assured account number (as applicable)
  • ID and residential proof of the claimant.
  • Relationship proof (wherever applicable)

Points to Remember

  • Original policy document will be required to claim the maturity amount. If missing/Lost/not available, indemnity bond in lieu of the original policy document is required.
  • "TDS will be applicable as per provisions of section 194DA of income tax act @2% in case valid PAN is provided,
  • However, rate will be charged @ 20% in case valid PAN is not available with the Company."
  • If there is any other request along with the maturity, like Address change, Bank details change or indemnity bond for lost Bond then first that request would be done. Followed by a cooling off period of 15 days from the letter date and then fresh payout request to be done.
  • For ULIPS the NAV will be as per the maturity date and not the withdrawal date.

List of Documents

Mandatory Documents

  • Duly filled maturity claim form.
  • Original policy document(in case of whole life plans, policy document is endorsed and sent back to the policy holder)
  • Indemnity Bond in lieu of Original policy document
  • KYC (In case of any change in address).
  • Cancelled cheque bearing account number and Policyholder name or Copy of Bank Passbook
  • If the request is submitted by someone other than the policy owner than Id proof of the executing person along with authority letter required.
  • If the policy was taken under Married Women property Act, then the form must be signed by the Appointed trustee.